Shipping policy

Thank you for shopping with JESTINE ARPANA REDDY. As a dedicated provider of premium clothing and fashion apparel, we uphold rigorous order handling and shipping standards for every purchase. We strive to ensure all apparel items are correctly fulfilled, carefully packaged to prevent fabric damage during transit, and delivered to customers in immaculate condition within standard shipping timeframes.

1. Standard Order Processing Timeline

After your order confirmation is successfully received, our team will complete internal validation, quality checks and protective packaging for all apparel orders within 1-3 business days, excluding weekends and official public holidays. During high-traffic shopping seasons or promotional events with elevated order volumes, standard processing periods may be extended. Customers will receive formal notifications for any notable shipping delays.

2. Shipping Fees and Standard Delivery Estimation

Shipping costs for all clothing orders are dynamically calculated based on package dimensions, weight and international delivery destinations. All applicable shipping fees will be clearly displayed on the checkout page prior to payment confirmation, ensuring full transparency for every transaction.
Estimated delivery times: Standard Shipping: 15 business days
All stated delivery durations serve only as general estimates and are not guaranteed arrival dates. Actual delivery timelines may fluctuate due to courier service disruptions, customs clearance procedures, severe weather conditions, global logistical limitations and regional holiday closures.

3. Shipment Confirmation and Tracking Availability

Once your clothing order is fully processed and dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking details.
Tracking data and real-time logistics status updates will typically go live and be accessible for customer self-monitoring within 24-48 hours after the shipping carrier completes parcel registration and system synchronization.

4. Customer Shipping Address Responsibility

Customers are solely responsible for submitting precise and comprehensive shipping address information at checkout. JESTINE ARPANA REDDY accepts no liability for misdelivered, misplaced or returned parcels caused by inaccurate or incomplete customer-provided address details. Any shipments returned due to address errors will incur additional reshipping fees payable entirely by the buyer.

5. Transit Loss and Damage Support Protocol

If your apparel parcel is lost during cross-border transit, please reach out to our support team within 7 days of your scheduled delivery date to initiate a formal logistics investigation. For orders received with damaged garments or compromised packaging due to transit incidents, please submit clear photographic proof of all damages within 48 hours of delivery. Our team will conduct a thorough review and deliver fast, effective resolutions.

6. Apparel Care Liability Disclaimer

Each clothing piece is equipped with unique fabric care guidelines outlining proper wearing, cleaning, drying and maintenance practices tailored to specific materials. All apparel must be maintained in strict compliance with these instructions after delivery. JESTINE ARPANA REDDY will not be held accountable for garment shrinkage, fading, tearing or deformation caused by improper maintenance, unauthorized alterations or customer misuse.

7. International Shipping and Customs Terms

International apparel shipments may be subject to import duties, customs taxes and clearance charges in accordance with local governmental regulations of destination countries. All such supplementary fees are the exclusive financial responsibility of customers and are not incorporated into product pricing or standard shipping costs.

8. Official Customer Support Contact Details

For any questions, concerns or policy clarifications regarding this Shipping Policy and your order’s logistics progress, please connect with our dedicated service team via the official information below:
Trade Name: JESTINE ARPANA REDDY
Phone Number: +64 26 115 0743
Email: support@jestinevogue.shop
Physical Address: 3 Winton Street, Wellington, Paraparaumu Beach 5032, New Zealand